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Wednesday, June 18, 2008

New CAN-SPAM law affects email opt-outs

Among four new FTC regulations, it is now illegal to request a password, or any other information for that matter, when a recipient attempts to opt-out.

To unsubscribe, the recipient must be able to reply directly to the email or there must be a link in the email that leads directly to the unsubscribe page. The only piece of information that can be required is an email address.

The other three regulations involve address, person and sender definitions. PGiBlog has posted a summary of the revisions and a link to the complete FTC document.

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Monday, May 19, 2008

VerticalResponse for nonprofits

Becky and Debbie passed this tidbit on to me. A company called VerticalResponse is giving away 10,000 emails/month for FREE to any qualified 501(c) 3.

If you don't have an email piece they will give you the tools to create one. And if you choose to mail over the 10,000 credit? No worries, you'll still get a 15% discount on the excess. I've looked over their website and there's no catch.

If you are a new just sign up, fax back the application and you're ready to go. If you're already a user and not getting the credit, just email nonprofits@verticalresponse.com and request to be part of the program.

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Tuesday, March 11, 2008

"Design that Clicks": the takeaways



I just attended a pretty good webinar produced by Target Marketing Group called "Design that Clicks: Crafting Emails that Encourage Greater Response". You can view the entire webinar for free here (in exchange, of coarse, for being subjected to some harmless plugs). Some of the takeaways were:

+ Design layouts in Z reading patterns similar to the eye movement graph above
+ Develop ongoing dialog with customers
+ Give immediate reason/benefit to clicking thru
+ Provide many links/opportunities to click thru
+ Long copy typically doesn't work
+ Use personalization (text or image) in subject line or above the fold
+ Test, test, test: use an A/B split to test subject line and copy
+ Although it's commonplace in China, sending Flash based emails in North America only gives you a 50/50 chance of deliverability
+ Definition of BAC'N: email you want, just not right now

and the #1 takeaway...

+ Be genuine and respect your audience. Not only by providing a privacy policy and an ability to opt out, but through your language choice. Loud copy like "Hurry! Limited quantities left!" could insult their intelligence. Learn who your audience is and speak to them in a tone they can relate to.

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Monday, December 3, 2007

Direct mail is alive and well

As direct marketers we like numbers. Opinions are great but if some one's got hard facts, we'd go with that. This week I've read a number of articles which deal with direct mail. Two of which are opinion pieces detailing how direct mail is a "dinosaur" and the other gives ways we must "re-invent" our industry or we will not be able to compete.

The third is a piece from RRW Consulting written by Nancy Arter. In her article she sites a survey conducted by International Communications Research, which concluded that people prefer receiving things by what else?......Direct mail, over email. This is the same study that Dean Rieck noted in his DMNews article from November 9th. It's full of percentages and statistics to back up its claims.

So for those hoping direct mail goes away... The report of our untimely demise is greatly exaggerated.

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Tuesday, October 23, 2007

Wise tips for e-mail marketers

Vertical Response's Email Marketing Blog had a great post today about how to best use images in your email promotions. Sometimes less is more.

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Tuesday, October 2, 2007

Best day to email



We've often wondered if our email promotions were hitting at the optimum time to get the most attention. Becky Terhaar, our marketing and advertising director, came across this article from ClickZ.com.

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